Scale AI

As an early member of our operations team, you'll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others. You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations. The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. Please note this is a contractor role with a fixed rate salary of $11,400 USD annually. You will: - Build and drive some of our most critical operational processes - Own the day-to-day delivery of customer commitments - Create an effective feedback loop between the front line, product, strategy, and customers - Collaborate with stakeholders to improve processes for new and existing customers Ideally you’d have: - Advanced English skills - At least three months of industry experience in an operational role and/or a top-tier consulting firm - An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business - An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results - Analytical, planning, and process improvement capability Nice to have: - Experience with reading SQL, or have demonstrated analytical skills PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. &lt

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others. You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. You will: - Build and drive some of our most critical operational processes - Own the day-to-day delivery of customer commitments - Create an effective feedback loop between the front line, product, strategy, and customers - Collaborate with stakeholders to improve processes for new and existing customers Ideally you'd have: - Advanced English skills - Industry experience (+2) in an operational role and/or a top-tier consulting firm - An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business - An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results - Analytical, planning, and process improvement capability - Experience with reading SQL, or have demonstrated analytical skills PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Depart

The Role As Scale expands, our Recruiting team plays a critical role in meeting ambitious hiring goals. We’re looking for a GTM Recruiter to partner with our Sales and Operations teams. This is a high-impact role where you’ll help shape our hiring strategies, build diverse pipelines, and deliver a world-class candidate experience. What You’ll Do - Act as a strategic partner to GTM and AI leaders, developing a deep understanding of their teams, roles, and priorities. - Lead full-cycle recruiting: from outreach and sourcing through offer negotiation and close. - Build strong, trust-based relationships with hiring managers and cross-functional partners. - Use data and metrics to inform decisions, optimize processes, and influence stakeholders. - Collaborate with recruiting coordinators and sourcers to ensure a transparent, consistent, and candidate-first interview experience. - Champion inclusive hiring practices to build diverse, high-performing teams. - Educate and guide hiring teams on interview best practices and market insights. - Serve as a skilled problem solver, negotiator, and coach throughout the hiring process. What We’re Looking For - 4+ years of full-cycle recruiting experience in high-growth, technical environments. - Proven success hiring for GTM, sales, ops, and/or AI/ML talent. - Strong ability to use data and insights to influence leaders and drive decisions. - Excellent written and verbal communication skills, with the ability to distill complex information. - Skilled in negotiation and market positioning, with up-to-date knowledge of technical talent markets. - Strong organizational and stakeholder management skills, including Director+ level partnership. Location - This a hybrid role is based in our San Francisco office (3 days per week in office) This is a Contract role, the pay target for this position is $75 per hour. This position is tied to our San Francisco office and requires coming into the office 3 times a week. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardle

Scale AI is seeking a highly skilled and motivated Software Engineer, ARC (Architecture, Reliability, & Compute) to join our dynamic Public Sector Engineering team. As a part of this team, you will define how the company ships software, establishing the patterns for deploying into complex government and high-security environments, rather than just running Terraform scripts. You will build and maintain internal CLIs/tools that standardize testing, deployment, environment management and are tools that engineering relies on to prevent downstream breakages. You will execute on automated deployment efforts to pay down tech debt, creating fully functional staging/testing environments, and defining the company's standard for safe deployments. You will: - Design and implement secure scalable backend systems for Public Sector customers, leveraging Scale's modern and cloud-native AI infrastructure. - Own services or systems and define their long-term health goals, while also improving the health of surrounding components. - Re-architect the stack to run in compliant or restrictive environments. This requires designing swappable components (auth, storage, logging) to meet government/security mandates without breaking the product. - Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments. - Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions. - Contribute to the platform roadmap and product strategy for Scale AI's Public Sector business, playing a key role in shaping the future direction of our offerings. Must have: - At least an active secret clearance and the ability & willingness to up level to TS/SCI with CI Poly. This is a requirement and candidates will not be considered who do not hold at least a secret clearance Ideally you'd have: - Full Stack Development: Proficiency in both front-end and back-end development, including experience with modern web development frameworks, programming languages, and databases. Experience with developing & delivering software to air-gapped & isolated environments is a plus. - Cloud-Native Technologies: Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is desired. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. - Security Focused: Experience with Federal Compliance frameworks, and requirements(e.g, Cloud SRG, FedRAMP, STIG Benchmarks, etc). Experience developing software & technical solutions that meet strict security & regulatory compliance requirements. - Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles. - Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment. - Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to ev

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation. This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment. You Will: - Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment. - Communicate clearly, empathetically, and professionally. - Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems. - Identify issues outside the tier’s scope and escalate with clear context and documentation. - Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience. - Stay current on relevant process and product updates through the provided resources. Ideally You'd Have: - Prior experience in high-volume customer support, platform support, or similar. - Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision. - Strong written and verbal English communication skills, with the ability to communicate clearly and professionally. - Familiarity with customer service SaaS tools, Slack, and Google Workspace. Working Model & Tools: - This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs. - Company equipment will be provided during the engagement. - Collaborates asynchronously with internal teams as needed. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inc

Scale is looking for an Operations Program Manager (OPM) to drive system-level improvements, operational performance, and structural reliability across the region. In this role, you will act as both a systems owner and escalation authority—ensuring support workflows are scalable, efficient, and aligned with global standards while adapting to local operational needs. As our operations continue to expand, this role will be critical in identifying root causes, implementing durable fixes, and driving measurable improvements in key performance metrics. You will serve as the bridge between frontline execution and system design, ensuring consistency, stability, and continuous improvement across regional operations. You will be part of a highly collaborative and impact-driven team, working closely with Team Leads, SMEs, Product, Engineering, and Operations stakeholders. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and is relentless in driving high-quality outcomes at scale. You will: - Identify recurring issue patterns and structural inefficiencies across the region - Lead retrospectives on operational breakdowns and implement durable, system-level fixes - Act as the escalation partner for complex and high-risk regional cases - Define and drive regional KPI improvements across SLA, CSAT, backlog health, and escalation rates - Track and measure the impact of operational changes and interventions - Influence SOPs, macros, and documentation to improve clarity and reduce ambiguity - Partner with Enablement to build scalable regional training programs - Act as a regional training lead to reinforce workflows, policies, and quality standards - Collaborate with Product, Engineering, and Operations to drive tooling and workflow improvements - Translate frontline insights into clear, actionable requirements for system enhancements - Identify risks within workflows and implement safeguards to improve consistency and reliability - Strengthen auditability and operational defensibility across the region Ideally you’d have: - Experience in operations, program management, or process improvement roles in high-volume environments - Strong analytical and problem-solving skills with a systems-thinking mindset - Experience leading cross-functional initiatives and driving measurable outcomes - Ability to identify root causes and implement scalable, long-term solutions - Strong communication skills across technical and non-technical stakeholders - Experience working with KPIs such as SLA, CSAT, backlog, and escalation metrics Nice to haves: - Experience in support operations, trust & safety, or platform operations - Familiarity with workflow tools (e.g., Zendesk or similar systems) - Experience building SOPs, training programs, or documentation frameworks - <p&gt

About the role: - We are looking for a talented and experienced University Recruiter, Contractor based in San Francisco to join our team and participate in the hiring process from beginning to end. You’ll be working directly with our hiring partners, recruiters and candidates to create a personal and positive recruiting experience. You will: - Support Scale’s University Recruiting strategy: assist with the hiring process for our Internship and New Grad programs. - Manage the full-cycle recruiting strategy and process including, but not limited to, sourcing, screening, interview process, closing and more. - Understand what makes a great profile for our University roles and drive strategic sourcing and candidate engagement strategies to build strong and diverse pools of candidates. - Cultivate relationships with students across partnered universities and develop positive relationships with faculty, staff, and student organizations as part of a well-researched recruiting strategy. - Collaborate closely with various leaders across the organization in understanding and meeting their intern and new grad hiring needs. - Work from the San Francisco office 3x per week. You have: - 4+ years of full-cycle university recruiting experience in a fast-paced, high-growth environment, managing high-volume hiring. - Experience in managing/leading all aspects of recruiting strategy for hard-to-fill, competitive positions. - Passionate about campus recruiting and strong believer in bringing early career talent to Scale. - Excellent verbal and written communication skills. - Excellent negotiation tactics, and market knowledge. - You have the ability to work with multiple departments, including remote teams, and build strong personal networks across our complex organization. - Proven ability in attracting and sourcing both passive and active candidates (aka future graduates) across Bachelors, Masters, and PhD programs. - Utilizing data to perform analysis, garner insights, and set goals. - A flexible, adaptive approach: you can shift to changing priorities. - Located in the Bay Area, can commute 3x per week to the San Francisco office. Ideally you have: - SWE & ML recruiting experience at all levels including, Bachelors, Masters and PhDs. - Experience using Greenhouse ATS and/or Gem. - Ability to thrive in a fast-paced, dynamic startup environment. For pay transparency purposes, the hourly rate for this contract position in San Francisco is $70-$75 per hour. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst <em&g

We are seeking a highly technical Security Engineer to join our Product Security team. This role is integral to ensuring the security and integrity of our products and services. You will conduct in-depth code reviews, implement security best practices, and influence the overall security strategy. Your expertise in TypeScript, Python, AWS, CI/CD, SAST, DAST, and terraform orchestration will be crucial in identifying and mitigating potential security vulnerabilities. You will also structure complex problems, diagnose root causes independently, and clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact. You will: - Leverage broad product security expertise to build and maintain software tooling that secures every layer of the modern AI/ML software ecosystem. - Conduct in-depth code reviews to identify and remediate security vulnerabilities. - Evaluate and enhance the security of our product offerings, through RFC and service review. - Implement and maintain CI/CD pipelines with a strong focus on security. - Perform Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) to identify vulnerabilities in production code. - Utilize terraform orchestration to ensure secure and efficient infrastructure management. - Guide engineering teams to build robust long-term solutions that consider security and privacy. - Clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact. - Influence the security strategy and direction of the team, advocating for best practices and continuous improvement. Ideally, you’d have: - Demonstrated ability to drive multi-month security initiatives independently, from problem definition through execution, without requiring significant direction. - Proven experience as a Security Engineer with a focus on product security. - Proficiency in NodeJS, TypeScript, Python, and/or Kubernetes. - Strong understanding of modern Javascript application design. - Production experience operating and securing AWS infrastructure at scale. - Hands-on experience with SAST and DAST tools and methodologies. - Familiarity with terraform orchestration for infrastructure management. - You can structure complex problems and diagnose root causes independently, providing actionable insights without requiring manager input. - Excellent communication skills, with the ability to clearly present technical concepts and their implications to both technical and non-technical stakeholders. - Demonstrated ability to influence security strategies and drive improvements within a team. - Relevant security certifications (e.g., CISSP, CEH, OSCP) are a plus. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Di

At Scale, we believe that the next frontier of artificial intelligence is embodied. The Physical AI team is focused on building general AI that can reason and act in the physical world. By leveraging Scale’s massive, industry-leading data infrastructure, we are partnering with frontier labs to build Foundation Models for Physical AI that will redefine the future of automation. As a Technical Writer on the Physical AI team, you will create and maintain the training content that keeps our global operations running. Working closely with engineers, operators, and regional leads, you’ll turn complex technical knowledge into clear, structured documentation — and help build the content practices that ensure consistency as we scale. This is a high-impact role for someone who is rigorous about quality, quick to ramp on new technical domains, and excited about contributing to a content infrastructure that spans teams and regions. Core Responsibilities - Create and maintain comprehensive training materials — including guides, tutorials, SOPs, troubleshooting docs, and certification content — for a range of audiences including Operators, Technicians, Ops Leads, QMs, and Engineering teams. - Become a go-to resource for Robotics and collections systems, developing deep enough fluency to translate technical complexity into documentation that non-technical users can act on. - Identify knowledge gaps across teams and proactively address them with new or updated content, keeping materials current with evolving tools and processes. - Work within established content standards and templates to ensure documentation is consistent, accessible, and ready for use across multiple regions. - Support the localization and adaptation of training materials for international teams, working within i18n frameworks to ensure regional consistency. - Partner with engineers, product managers, and operators to gather source material, validate accuracy, and synthesize complex information into actionable documentation. - Assist in the delivery and continuous improvement of onboarding and training programs. - Maintain a regular review cadence for existing content, flagging and resolving accuracy issues and versioning changes as tools and processes evolve. Qualifications/Requirements - 2–4 years of experience in technical writing, ideally in a technology, robotics, hardware, or operations-heavy environment. - Proven ability to learn complex technical systems quickly and translate them into clear documentation for non-technical audiences. - Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality. - Familiarity with internationalization (i18n) considerations in content creation — you understand what it means to write for translation and adaptation across regions. - Strong cross-functional collaboration skills; you’re comfortable working with engineers, ops leads, and subject matter experts to extract and validate information. - Organized, detail-oriented, and able to manage multiple content workstreams simultaneously. - Experience with content management systems and documentation tooling. - Entrepreneurial mindset — you’re energized by building and are comfortable navigating ambiguity. Nice to Have - Exp

Role summary Scale’s Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM reduces friction between customer requirements and delivery by centralizing planning, standardizing reporting, and driving consistent process execution across accounts. As a TPM on Planning you will own program-level planning and systems workstreams that translate demand into reliable production plans, validate staffing, and ensure opportunities move through ingest accurately. This role combines program management, operational rigor, analytics literacy, and strong stakeholder management, with the goal of making account planning predictable, auditable and scalable. This is a role designed to build deep account knowledge: each Planning TPM will ultimately be assigned to support 1–2 priority accounts to develop the context and relationships required to drive lasting operational improvements and more accurate planning and forecasting. What you’ll own (key responsibilities) Demand Forecasting - Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity. - Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes. - Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments. - Surface forecast risks and coordinate tactical interventions through the Ops Planning leads. Staffing & Resource Planning - Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs. - Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue. - Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions. - Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data. Opportunity Forecast & Ingest - Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent. - Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF). - Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed. Account Intelligence & Systems Enablement - Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead. - Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks). - Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest). - Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability. Compensation packages at Scale for eligible roles include base salary, equity, and benefi

We are seeking a highly skilled Infrastructure Security Engineer to join our team. This role is integral to ensuring the security and integrity of our platform. You will be responsible for securing large cloud environments, orchestrating and securing various compute clusters, and reviewing infrastructure as code. Your expertise in cloud security, infrastructure automation, and advanced security practices will be essential in maintaining and enhancing our security posture. You will: - Secure infrastructure across large cloud hosting providers (e.g., AWS, Azure, GCP). - Implement and maintain robust security configurations and policies for cloud environments. - Conduct regular security assessments and audits of infrastructure to identify vulnerabilities and areas for improvement. - Develop and enforce security best practices for infrastructure automation and orchestration. - Collaborate with DeveloperExperience, IT, and product teams to integrate security into all stages of the infrastructure lifecycle. - Review and secure infrastructure as code (e.g., Terraform, CloudFormation). - Educate and mentor team members on infrastructure security best practices and emerging threats. Ideally, you’d have: - Proven experience as a Security Engineer with a focus on product security. - Proficiency in NodeJS, TypeScript, and Kubernetes. - Experience with orchestrating and securing GPU clusters. - Proficiency in infrastructure as code tools such as Terraform and CloudFormation. - Excellent communication skills, with the ability to clearly explain technical concepts and their implications to both technical and non-technical stakeholders. - Demonstrated ability to influence security strategies and drive improvements within an organization. - Relevant security certifications (e.g., AWS Certified Security Specialty, Certified Cloud Security Professional) are a plus. - Experience in a senior or lead security role is preferred. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: <div class="pay-range

Software Engineer - Robotics & Autonomous Systems Scale's Robotics business unit is dedicated to solving the data bottleneck in Physical AI across Robotics, Autonomous Vehicles, and Computer Vision. In this role, you'll be a key contributor building production systems for robotics data collection, model training pipelines, and evaluation infrastructure. You'll have the opportunity to own critical parts of our robotics platform, work directly with cutting-edge robotics and AV customers, and shape the future of embodied AI systems. You Will: - Own and architect large-scale data processing pipelines for robotics and autonomous vehicle datasets - Build ML training and fine-tuning pipelines using Scale's robotics data - Work across backend (Python, Node.js , C++) and frontend (React, TypeScript) stacks to build end-to-end solutions - Develop tools and systems for robotics data collection, teleoperation, and model evaluation - Interact directly with robotics and AV stakeholders to understand their technical needs and drive product development - Build real-time systems for robotic control, sensor fusion, and perception pipelines - Design comprehensive monitoring and evaluation frameworks for robotics models and data quality - Collaborate with ML engineers and researchers to bring robotics research into production - Deliver features at high velocity while maintaining system reliability and performance Ideally, You Have: - 3+ years of software engineering experience in robotics, autonomous vehicles, or related fields - Strong programming skills in Python and TypeScript/Node.js for production systems - Experience with React and modern frontend development for 3D interfaces - Practical experience with robotics frameworks (ROS/ROS2), simulation environments, or AV systems - Understanding of distributed systems, workflow orchestration, and cloud infrastructure (AWS, Temporal, Kubernetes, Docker) - Experience with databases (MongoDB, PostgreSQL) and data processing at scale - Track record of working with cross-functional teams including ML engineers, researchers, and customers - Strong communication skills and ability to operate with high autonomy Nice to Haves: - Experience with C++ - Experience with robotics hardware platforms (robotic arms, mobile robots, perception systems) with a focus on time synchronization - Background in computer vision, SLAM, motion planning, or imitation learning - Familiarity with autonomous vehicle data, lidar technologies, or 3D data processing - Experience with ML model deployment and serving frameworks - Knowledge of teleoperation systems (ALOHA, UMI, hand tracking) or VR interfaces - Experience with workflow orchestration systems (Temporal, Airflow) - Published research or open-source contributions in robotics or autonomous systems Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will b

This posting is for candidates (interested in research intern roles) who attended ICML '26 and met with a member of our team. It was great meeting you at ICML 2026! Whether we chatted at our booth, during a poster session, or one of the workshops – we’re thrilled to connect with people who are passionate about pushing the boundaries of machine learning and AI. At Scale AI, our mission is to develop reliable AI systems for the world's most important decisions. For 10 years, Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including: generative AI, defense applications, and autonomous vehicles. We’re currently growing our team across multiple roles. If you're excited about the challenges we’re working on, drop your info here, and we’ll make sure someone from our team reaches out if there's a good fit with one of our open roles. Even if the timing isn’t quite right, we’d love to stay in touch. We look forward to continuing the conversation! In the meantime, you can read more about our research at https://labs.scale.com/ . https://scale.com/careers/university PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ ne

The Strategic Sales Development Representative, Robotics & Automotive will report to the Director of GTM, and will be responsible for identifying, prospecting, and qualifying new sales opportunities. In this role, you will be responsible for wallet share and driving revenue growth for the Physical AI business. This role requires significant ownership in a fast-paced environment. In this role, you will: - Own and drive overall relationship with Scale’s robotics and automotive prospects; act as a trusted advisor to effectively and confidently communicate the value of Scale offerings to potential customers - Own top-of-funnel and mid-funnel motion to generate qualified pipeline and revenue through outbound prospecting, lead qualification, and relationship management - Coordinate networking events such as hackathons, webinars, meetups, conferences, social events, and other events to gain visibility and build credibility within the robotics and automotive community - Ability to write highly tailored and personalized cold outbound messaging to book meetings with target personas - Take on ad-hoc strategic projects end-to-end — own the initial research, develop a proposed approach, incorporate feedback, and drive through to execution and handoff - Thrive in a multi-tasking environment with the ability to adjust priorities quickly - Consistently share knowledge of industry trends and solutions - Collaborate with GTM, Operations, and Technical teams to keep sales collateral up to date Ideally, you will have: - Bachelor’s degree or equivalent work experience - 1-3 years of sales experience in a fast-paced software or technical environment - Ability to understand Scale’s product offerings and operations - Ability to communicate deeply technical solutions to business and technical audiences - Passion for what you do, and the creativity and willingness to think outside of the box - Excellent writing and communication skills - Strong sales process and systems skills (Slack, Salesforce, Outreach, Clari) - Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels - Experience developing and communicating executive-level materials - Strong project management skills, high detail orientation, and exceptional organizational skills - Technical background highly valued Sales Commission: This role is eligible to earn commissions. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement

Scale's Robotics business unit is dedicated to solving the data bottleneck in Physical AI across Robotics, Autonomous Vehicles, and Computer Vision. In this role, you'll be a key contributor building production systems for robotics data collection, model training pipelines, and evaluation infrastructure. You'll have the opportunity to own critical parts of our robotics platform, work directly with cutting-edge robotics and AV customers, and shape the future of embodied AI systems. You Will: - Own and architect large-scale data processing pipelines for robotics and autonomous vehicle datasets - Build ML training and fine-tuning pipelines using Scale's robotics data - Work across backend (Python, Node.js, C++), and frontend (React, TypeScript) stacks to build end-to-end solutions - Develop tools and real-time systems for robotics data collection, teleoperation, model evaluation, data curation, and data annotation - Interact directly with robotics and AV stakeholders to understand their technical needs and drive product development - Design comprehensive monitoring and evaluation frameworks for robotics models and data quality - Solving complex, late-stage industry challenges in concurrent and real-time robotic systems, with strict attention to timing constraints and data integrity. This often involves deep investigation, reviewing academic papers, and direct collaboration with robotics vendors - Collaborate with ML engineers and researchers to bring robotics research into production - Deliver features at high velocity while maintaining system reliability and performance Ideally, You Have: - 3+ years of high-proficiency software engineering experience, with a strong background in complex systems and the ability to independently research, analyze, and unblock hard technical problems. - Strong programming skills in Python and TypeScript/Node.js for production systems - Experience with React and modern frontend development for 3D interfaces - Concurrent and real-time systems, with special attention to timing constraints - Understanding of distributed systems, workflow orchestration, and cloud infrastructure (AWS, Temporal, Kubernetes, Docker) - Experience with databases (MongoDB, PostgreSQL) and data processing at large scale - Track record of working with cross-functional teams including ML engineers, researchers, and customers - Strong communication skills and ability to operate with high autonomy Nice to Haves: - Experience with C++ - Experience with robotics hardware platforms (robotic arms, mobile robots, perception systems) with a focus on time synchronization - Background in computer vision, SLAM, motion planning, or imitation learning - Familiarity with autonomous vehicle data, lidar technologies, or 3D data processing - Experience with ML model deployment and serving frameworks - Knowledge of teleoperation systems (ALOHA, UMI, hand tracking) or VR interfaces - Experience with workflow orchestration systems (Temporal, Airflow) - Published research or open-source contributions in robotics or autonomous systems PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. Th

As a Software Engineer on the ML Infrastructure team, you will design and build platforms for scalable, reliable, and efficient serving of LLMs. Our platform powers cutting-edge research and production systems, supporting both internal and external use cases across various environments. The ideal candidate combines strong ML fundamentals with deep expertise in backend system design. You’ll work in a highly collaborative environment, bridging research and engineering to deliver seamless experiences to our customers and accelerate innovation across the company. You will: - Build and maintain fault-tolerant, high-performance systems for serving LLMs workloads at scale. - Build an internal platform to empower LLM capability discovery. - Collaborate with researchers and engineers to integrate and optimize models for production and research use cases. - Conduct architecture and design reviews to uphold best practices in system design and scalability. - Develop monitoring and observability solutions to ensure system health and performance. - Lead projects end-to-end, from requirements gathering to implementation, in a cross-functional environment. Ideally you'd have: - 4+ years of experience building large-scale, high-performance backend systems. - Strong programming skills in one or more languages (e.g., Python, Go, Rust, C++). - Experience with LLM serving and routing fundamentals (e.g. rate limiting, token streaming, load balancing, budgets, etc.) - Experience with LLM capabilities and concepts such as reasoning, tool calling, prompt templates, etc. - Experience with containers and orchestration tools (e.g., Docker, Kubernetes). - Familiarity with cloud infrastructure (AWS, GCP) and infrastructure as code (e.g., Terraform). - Proven ability to solve complex problems and work independently in fast-moving environments. Nice to haves: - Experience with modern LLM serving frameworks such as vLLM, SGLang, TensorRT-LLM, or text-generation-inference. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $180,000 -</span&

Our customer base is growing exponentially, and you will be on the front lines of ensuring that the world's most innovative companies become passionate, lifelong, Scale customers. Our Solutions Engineers ensure customers' first experiences with Scale's technology are flawless and lead to a successful long-term partnership. The work will vary daily, and we’re looking for technical experts excited to solve tough problems. As a solution engineer, you will be a part of helping shape our early-stage federal business by re-envisioning our commercial product offerings for our federal clients. What you'll do: - Become an expert on the end-to-ends of Scale Products - Create tailored demonstrations and collateral for federal stakeholders at both the executive and analyst level. - Partner with Scale Account Executives to deliver customer pilots according to requirements agreed by the customer. - Integrate and ingest a variety of external datasets to solve government use cases. - Interact with customers on a day-to-day basis to understand their pain points and design solutions - Work with internal product and engineering teams to turn customer requirements into Scale capabilities - Understand public sector mission sets and strategic objectives to better showcase Scales products. Ideally you'd have: - Strong engineering background, preferably in computer science, mathematics, or other quantitative fields - Strong communication skills - ability to interact with both technical and non-technical customers at all levels - At ease with technology, able to quickly pick up new tech stacks and troubleshoot - Previous experience working with Public Sector customers - our business is diverse and growing across both National Security and Federal Civilian communities. - Proficiency in scripting languages such as Python, Javascript/Typescript, Bash scripts, or programming languages. - A strong desire to roll up your sleeves and help build a business in an extremely fast-paced environment - Active US Government Security Clearance (TS / SCI required) - Based in the Washington, DC area or willing to relocate - Background working in AI/ML, particularly Generative AI and Large Language Models Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. </

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. Role Overview As a Frontier Agents Engineer on our Enterprise team, you'll be the technical bridge between Scale AI's cutting-edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, architect custom AI solutions, and ensure successful deployment and adoption of AI systems in production environments. This is a hands-on technical role that combines deep engineering expertise with customer-facing problem solving. You'll work directly with customer engineering teams to integrate AI into their critical workflows. Key Responsibilities Customer Integration & Deployment - Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements - Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) - Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows - Deploy and configure AI models and agents within customer security and compliance boundaries AI Agent Development - Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation - Architect multi-agent systems that orchestrate between different models, tools, and data sources - Implement evaluation frameworks to measure agent performance and iterate toward business objectives - Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement Prompt Engineering & Optimization - Create sophisticated prompt engineering strategies optimized for customer-specific domains and data - Build and maintain prompt libraries, templates, and best practices for customer use cases - Conduct systematic prompt experimentation and A/B testing to improve model outputs - Implement RAG (Retrieval Augmented Generation) systems and fine-tuning pipelines where appropriate Technical Leadership & Collaboration - Serve as the primary technical point of contact for strategic enterprise accounts - Collaborate with customer data scientists, ML engineers, and software developers to ensure smooth integration - Provide technical training and knowledge transfer to customer teams - Work closely with Scale's product and engineering teams to translate customer needs into product improvements - Document technical architectures, integration patterns, and best practices Problem Solving & Innovation - Debug complex technical issues across the entire stack, from data pipelines to model outputs - Rapidly prototype solutions to unblock customers and prove out new use cases - St

Scale AI's Advisory practice is the most forward-leaning bet in our go-to-market motion. We're not waiting for clients to hand us a scope — we get in front of the decision, shape the right AI problems before a build begins, and make Scale the obvious partner for what comes next. Advisory is the structured answer to the question enterprises are already asking us: "What should we build, and where do we start?" It's a discovery and scoping phase that runs before delivery — designed to land bigger contracts, drive more predictable execution, and accelerate expansion. By 2027, it will be Scale's default first engagement with new enterprise clients. As an AI Advisory Consultant, you sit at the center of every engagement — paired with a Principal, producing the research, synthesis, impact sizing, and workshop materials that shape the work, and pressure-testing the team's assumptions. You also run the engagement day-to-day — owning the timelines, trackers, and coordination across Solutions Engineering and Design, and acting as the single source of truth that keeps everything on track from kickoff to final readout. This is a delivery role; you own real parts of the advisory work and partner closely with the Principal to deliver the engagement. It's a direct path into the AI Advisory Principal track. What You'll Own You're at the center of every engagement — doing the work and keeping it on track. - Deliver the core advisory work. You produce the output the engagement runs on — market research, impact sizing, synthesis, and workshop materials — working alongside the Principal. - Run the engagement day-to-day. You own the timelines, trackers, and single source of truth — monitoring open items and follow-ups across Solutions Engineering and Design, and keeping the engagement on track from kickoff to final readout. Working closely with the Solutions Engineering workstream, you weave their technical and feasibility findings into the readouts so the engagement tells one coherent story. - Build the case ahead of client conversations. You develop the research and supporting materials that set up pre-sales conversations to land, and support the Principal in building out vertical thought leadership. - Turn each engagement into reusable knowledge. You own the debrief notes, findings write-ups, and structured hand-offs after each engagement, and you contribute the patterns and materials that improve the motion and playbook. - Build the AI workflows that make us faster. You spot where the team's work can be automated or templatized — recaps, status tracking, synthesized readouts, reusable materials — and you build those AI-powered solutions, not just flag them. You also set up baseline measurement and tracking. Qualifications Ideally, you’d have - Consultant equivalent experience at a Tier 1 firm (McKinsey, Bain, BCG ideally); 3+ years of work experience. Experience on AI strategy or transformation projects strongly preferred. - A track record of structured, analytics-driven problem solving — turning messy, ambiguous inputs into a clear, defensible point of view. - Excellent communication — produces clean, exec-ready first drafts of findings and materials that need little editing. - A history of diligence and organization across multiple workstreams — owns the trackers and details so nothing slips, even under time pressure. - Technical credibility. No engineering degree required. You are curious enough to push bac

Scale’s ML platform (RLXF) team builds our internal distributed framework for large language model training and inference. The platform has been powering MLEs, researchers, data scientists and operators for fast and automatic training and evaluation of LLM's, as well as evaluation of data quality. Scale is uniquely positioned at the heart of the field of AI as an indispensable provider of training and evaluation data and end-to-end solutions for the ML lifecycle. You will work closely across Scale’s ML teams and researchers to build the foundation platform that supports all our ML research and development. You will be building and optimizing the platform to enable our next generation of LLM training, inference and data curation. If you are excited about shaping the future AI via fundamental innovations, we would love to hear from you! You will: - Build, profile and optimize our training and inference framework - Collaborate with ML teams to accelerate their research and development and enable them to develop the next generation of models and data curation - Research and integrate state-of-the-art technologies to optimize our ML system Ideally you’d have: - Strong excitement about system optimization - Experience with multi-node LLM training and inference - Experience with developing large-scale distributed ML systems - Strong software engineering skills, proficient in frameworks and tools such as CUDA, Pytorch, transformers, flash attention, etc. - Strong written and verbal communication skills and the ability to operate in a cross functional team environment Nice to haves: - Demonstrated expertise in post-training methods &/or next generation use cases for large language models including instruction tuning, RLHF, tool use, reasoning, agents, and multimodal, etc. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $189,600 - $237,000 USD PLEASE NOTE: Our po

Scale is at the forefront of powering artificial intelligence. We believe that trust in AI is earned with high-quality data for training, fine-tuning, and evaluating AI systems. Our products are transforming how organizations build and deploy AI. Our customers are the world’s most innovative model developers and enterprise and public sector entities looking to apply AI in their organizations and institutions. We're looking for a Site Security Manager who will play a vital role in supporting industrial security, physical security and program support. The ideal candidate brings strategic and operational experience, a security-first mindset, and a willingness to engage directly with customers, employees and stakeholders. If you're excited by ensuring the integrity and protection of national security, we invite you to apply. Site Security Manager will report to the Industrial Security team with close collaboration with Physical Security, Workplace, and cross-functional teams to support the Public Sector security strategy for Scale. - Oversee the construction, modification, and expansion of SCIFs in accordance with ICD 705 and TEMPEST requirements. - Work closely with engineering, architecture, and general contracting teams to ensure all physical security requirements are implemented effectively and efficiently - Ensure the SCIF meets or exceeds all requirements under ICD 705, ICD 705-1 (Physical and Technical Security Standards), and ICD 705-2 (Technical Specifications) - Experience managing the SCIF accreditation lifecycle: initial accreditation, interim accreditation, re-accreditation, and de-accreditation - Implement and enforce Standard Operating Procedures (SOPs) for SCIF operations - Familiarity with the Cognizant Security Authority (CSA) and Accrediting Official (AO) relationship, including how to prepare documentation packages, coordinate inspections, and manage waivers. - Support all aspects of personnel security management in working directly with government partners to ensure compliance - Responsible for mandatory USG reporting as it relates to our personnel, facility, and insider threat programs - Maintain COMSEC material accountability - Proficiency in implementing and maintaining access controls, visitor management systems, and security documentation in accordance with national security protocols - Provide ongoing training and guidance to ensure adherence to classified material handling and facility protocols - Experience maintaining the Fixed Facility Checklist and SCIF repository reporting requirements. - Investigate and report security incidents, violations, and anomalies to the FSO/ITPSO in accordance with Scale AI's Insider Threat Program Plan and NISPOM requirements Ideally you'd have: - Active U.S. Top Secret clearance, and willingness to obtain a TS/SCI - Minimum 3+ years of experience managing or operating a SCIF or similar classified facility - Familiarity with USG information systems, such as DISS, NBIS, NISS, SWFT, e-App - ICD-705 Certification - Must be able to support work 3 days a week from the office - Working knowledge of ICD 705, NISPOM (32 CFR Part 117), and related Intelligence Community directives - Familiarity with Intrusion Detection Systems, access control systems, and TEMPEST requirements - Experience with government security databases (e.g., DISS, NISS, Scattered Castles) Nice to haves: </

Scale is looking for a Support Systems & Routing Specialist to own and optimize the core infrastructure powering our contributor support operations. In this role, you will be responsible for configuring and maintaining systems like Zendesk, designing routing logic, and building scalable frameworks that ensure tickets are assigned accurately and efficiently. As our operations continue to grow, this role will play a critical part in ensuring our support systems scale seamlessly with increasing volume and complexity. You will partner closely with Support Ops, Product, Engineering, and cross-functional stakeholders to translate operational needs into robust system configurations. You will be part of a highly detail-oriented and systems-driven team, where your work directly impacts operational efficiency and contributor experience. This role is ideal for someone who thrives in building and improving systems that others rely on daily, and who enjoys solving complex operational challenges at scale. You will: - Own end-to-end Zendesk configuration, including ticket forms, fields, macros, triggers, automations, SLAs, and views - Design and maintain routing logic to ensure accurate ticket distribution across skills, queues, and teams - Build and manage the support agent skills framework (skills, tiers, certifications, queue structures) - Monitor and optimize queue health, load balancing, and ticket assignment accuracy - Configure and maintain integrations across support tools and reporting systems - Troubleshoot system issues and partner with Engineering or vendors when needed - Collaborate with Support Ops, T&S, TPMs, and Product to implement and improve workflows - Document system configurations, workflows, and best practices clearly - Provide training and guidance to stakeholders on system usage and routing logic Ideally you’d have: - Experience administering Zendesk or similar support CRM systems - Experience designing routing logic or managing skills-based systems in high-volume environments - Strong systems-thinking and analytical mindset - High attention to detail with the ability to identify risks and inconsistencies - Experience working cross-functionally with both technical and non-technical stakeholders <li data-section-id="bbj2b4" data-start=

Scale AI sits at the forefront of enabling machine learning for advanced robotics systems. As an Operations Program Manager focused on data creation for robotics models, you will design and execute the solutions, tools, and processes that power high-quality training data at scale. You’ll ensure precise, timely delivery of datasets that drive perception, manipulation, and autonomous decision-making in robotic platforms. With rapid growth, new customer onboarding, and continual product innovation, we face both strategic questions and hands-on operational challenges—your contributions will be key to solving them. You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators. The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe. You will: - Drive some of our most critical operational processes - Improve existing processes and tools globally - Collaborate with stakeholders to improve processes for new and existing customers - Create an effective feedback loop between the frontline, product, strategy, and customers - Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy Ideally you'd have: - Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firm - An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business - Experience leading day to day activities and improving processes - An action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes - Analytical, planning, and process improvement capability Nice to haves: - Experience with reading SQL and/or another database language - Experience with Python and/or Mode Notepad scripting PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be ab

As an Engagement Manager on Scale's Generative AI team, you'll be the face of Scale to the world's leading AI labs and model builders — the labs training the foundational LLM and agent capabilities defining the field. You'll own these customer relationships end to end: translating what researchers need into the complex human-data programs our delivery teams execute, advocating for customer success internally, and earning Scale more work through precise, trustworthy follow-through. You'll work cross-functionally with Operations, ML, Engineering, and Finance to ensure the seamless delivery of Scale's GenAI products and services. You won't run data pipelines yourself — you own the customer relationship, shape requirements into delivery outcomes, and partner closely with the teams who execute them. The ideal candidate is organized, execution-focused, and thrives on managing complexity. Precision across tracking, documentation, and customer follow-through is what builds trust and wins repeat work. What you’ll do: - Own end-to-end account management for assigned frontier-lab customers, from opportunity scoping through project kickoff to completion. - Translate customer requirements into well-defined human-data programs run by Scale's internal delivery operations teams. - Manage customer communications, action items, and follow-ups across multiple concurrent projects with strong attention to detail. - Act as a consultative thought partner to Scale's customers, shaping their needs into clear, deliverable project outcomes. - Monitor delivery against customer throughput and quality standards, proactively flagging risks and escalating blockers with proposed solutions. - Partner cross-functionally with operations, engineering, and planning teams to improve delivery efficiency and drive better customer outcomes. What we’re looking for: - 3+ years of work experience in consulting, technical program management, or project management. - 2+ years of experience in B2B client-facing roles. - Experience in a high-growth environment, working cross-functionally and wearing multiple hats. - A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field) - Enough understanding of the ML training lifecycle to discuss use cases meaningfully with technical customers — or a clear ability to learn it quickly. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.</em&g

We are seeking a highly technical Product Security Engineer to join our Public Sector Infrastructure & Security team. Our Product Security Engineers ensure the security and integrity of our products and services. You will conduct in-depth code reviews, implement security best practices, and influence the overall security strategy. Your expertise in TypeScript, Python, Kubernetes, CI/CD, SAST, DAST, and terraform orchestration will be crucial in identifying and mitigating potential security vulnerabilities. You will also structure complex problems, diagnose root causes independently, and clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact. You will: - Conduct in-depth code reviews to identify and remediate security vulnerabilities. - Evaluate and enhance the security of our product offerings, through RFC and service review. - Implement and maintain CI/CD pipelines with a strong focus on security. - Perform Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) to identify vulnerabilities in production code. - Utilize terraform orchestration to ensure secure and efficient infrastructure management. - Guide engineering teams to build robust long-term solutions that consider security and privacy. - Clearly explain the mechanics and significance of security vulnerabilities, including their exploitability and potential impact. - Influence the security strategy and direction of the team, advocating for best practices and continuous improvement. Ideally, you’d have: - at least a Secret level government security clearance - Proven experience as a Security Engineer with a focus on product security. - Proficiency in NodeJS, TypeScript, Python, and/or Kubernetes. - Strong understanding of modern Javascript application design. - Production experience with Kubernetes backed services - Hands-on experience with SAST and DAST tools and methodologies. - Familiarity with terraform orchestration for infrastructure management. - You can structure complex problems and diagnose root causes independently, providing actionable insights without requiring manager input. - Excellent communication skills, with the ability to clearly present technical concepts and their implications to both technical and non-technical stakeholders. - Demonstrated ability to influence security strategies and drive improvements within a team. - Relevant security certifications (e.g., CISSP, CEH, OSCP) are a plus. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision cover

About The Team: To help achieve our mission, we are looking for a Recruiting Coordinator to join our team. AI is rapidly changing the world, and Scale is growing to meet that rapid demand. Recruiting Coordinators who join today will help schedule and coordinate interviews, provide exceptional candidate experience, and help develop strategies that will scale alongside the new challenges we’re facing. Many of our greatest challenges are yet to be solved, and we're looking to hire a Recruiting Coordinator who is excited to tackle them. About the Role: We are looking for a talented Recruiting Coordinator on a 6 Month Contract (with possibility of extension or conversion given further business need). This is a hybrid role (3 days per week in office) based in our San Francisco or New York City office to join our team and participate in the hiring process from beginning to end. You’ll be directly working with our hiring partners, recruiters and candidates to create a personal and creative recruiting experience! You will: - Schedule, coordinate, and confirm candidate interviews, handling cancellations and reschedules promptly across multiple time zones - Collaborate and communicate effectively with recruiters, hiring managers, and business leaders to ensure smooth interview processes - Create a welcoming and high-touch candidate experience for both virtual and in-person interviews - Support Recruiting Operations on initiatives related to improving coordination workflows, candidate experience and interviewer experience Ideally you have: - 1-2 years of relevant experience; scheduling high volume (100+ interview events a week) and tech industry experience are a plus - Familiarity with Greenhouse, ModernLoop, or similar ATS/scheduling tools - A highly organized and process-driven approach to work, ensuring SLAs are met and work is completed efficiently and accurately - A curious and proactive mindset, leveraging AI tools and technology to identify opportunities for process improvement and greater efficiency This is a Contract role, the salary range for this position is $35-40 per hour. This position is tied to our San Francsicso or New York office and requires coming into the office 3 times a week. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter

The Enterprise Account Executive (Financial Services) will report to the Director of Enterprise GTM and own revenue growth across a portfolio of Scale AI’s most strategic financial services customers and prospects. This role is focused on selling complex, agentic AI solutions -autonomous workflows powered by LLMs and human-in-the-loop systems - into large banks, insurers, asset managers, and fintechs. You will operate as a strategic partner to senior executives across the business, technology, and risk organizations - helping them reimagine core workflows (e.g., underwriting, fraud detection, KYC, claims, research, and operations) through AI agents. This is a highly consultative, technical enterprise sales role requiring deep domain fluency, executive presence, and the ability to navigate regulatory, security, and multi-stakeholder complexity. You will own the full customer lifecycle - from origination through close, deployment, and expansion - while acting as the quarterback across Solutions Engineering, Product, Research, and Delivery teams to land and scale high-impact AI programs. You Will: - Own and expand relationships with the largest financial services institutions (banks, insurers, capital markets, fintech), focusing on high-impact, multi-year AI transformations - Sell agentic AI solutions by mapping Scale’s capabilities to mission-critical workflows (e.g., underwriting, fraud, compliance, customer ops, investment research) - Build trusted relationships with executive stakeholders (CIO, CTO, Chief Data/AI Officer, Heads of Risk/Operations/Lines of Business) and guide enterprise AI strategy - Develop and execute multi-threaded account plans that drive net-new revenue, expansion, and long-term platform adoption - Lead complex deal cycles, including business case development, ROI modeling, and mutual close plans across new business, renewals, and expansions - Partner deeply with Solutions Engineering to shape and land technically credible pilots, POVs, and production deployments - Navigate regulatory, security, and procurement processes unique to financial services environments - Act as the voice of the customer internally—informing product roadmap, agent design, and vertical-specific solutions - Maintain a strong command of pipeline, forecasting, and deal hygiene using Salesforce, Clari, and related tools - Operate with urgency and precision in a fast-paced, highly cross-functional environment Ideally, You Will Have: <li data-section-id="1idtofq" data-start="2684" data-end

This posting is for candidates (interested in research intern roles) who attended ICML '26 and met with a member of our team. It was great meeting you at ICML 2026! Whether we chatted at our booth, during a poster session, or one of the workshops – we’re thrilled to connect with people who are passionate about pushing the boundaries of machine learning and AI. At Scale AI, our mission is to develop reliable AI systems for the world's most important decisions. For 10 years, Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including: generative AI, defense applications, and autonomous vehicles. We’re currently growing our team across multiple roles. If you're excited about the challenges we’re working on, drop your info here, and we’ll make sure someone from our team reaches out if there's a good fit with one of our open roles. Even if the timing isn’t quite right, we’d love to stay in touch. We look forward to continuing the conversation! In the meantime, you can read more about our research at https://labs.scale.com/ . https://scale.com/careers/university PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ ne

Scale AI is seeking a highly skilled and motivated Software Engineer, Frontier AI Infrastructure to join our dynamic Public Sector Engineering team. As a part of this team, you will own the model inference layer - enabling state of the art models, debugging the latest AI tools, managing networking, debugging latency, and tracking pricing/usage metrics for AI models. You will lead technical discussions on the frontlines with cloud vendors and customers to deliver on critical contracts and to debug platform issues. You will also work upstream with Product to understand features before they break, moving us from "infra-only debugging" to proactive integration testing. You will: - Design and implement secure scalable backend systems for Public Sector customers, leveraging Scale's modern and cloud-native AI infrastructure. - Own services or systems and define their long-term health goals, while also improving the health of surrounding components - Re-architect the stack to run in compliant or restrictive environments. This requires designing swappable components (auth, storage, logging) to meet government/security mandates without breaking the product. - You will work with Product to build integration tests that catch issues early, shifting the focus from "infra-only debugging" to preventing failures upstream. - Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions. - Contribute to the platform roadmap and product strategy for Scale AI's Public Sector business, playing a key role in shaping the future direction of our offerings. Must have: - At least an active secret clearance and the ability & willingness to up level to TS/SCI with CI Poly. This is a requirement and candidates will not be considered who do not hold at least a secret clearance Ideally you'd have: - Full Stack Development: Proficiency in both front-end and back-end development, including experience with modern web development frameworks, programming languages, and databases. Experience with developing & delivering software to air-gapped & isolated environments is a plus. - Cloud-Native Technologies: Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is desired. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. - Security Focused: Experience with Federal Compliance frameworks, and requirements(e.g, Cloud SRG, FedRAMP, STIG Benchmarks, etc). Experience developing software & technical solutions that meet strict security & regulatory compliance requirements. - Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles. - Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment. - Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends

Scale AI is seeking a highly skilled and motivated AI Data Engineer to join our dynamic Federal Engineering team. As a part of this team, you will play a critical role in supporting Scale’s government customers by scoping and developing onsite solutions. Our scalable, high-performance platform is the foundation for these customer solutions, and your expertise will be instrumental in designing and implementing systems that can handle interactions with existing customer systems to help our products integrate into existing customer workflows. You will: - Be open to >50% onsite work in a secured space. - Collaborate with cross-functional teams to define and execute the vision for data pipelines and agents. - Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back. - Deploy and maintain Scale software at customer sites. - Develop customer requested features and work closely with them to ensure that they win customer love. - Build robust and reliable backend systems that can serve as standalone products, empowering customers to accelerate their own AI ambitions. - Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions. - This role will require at minimum an active Secret clearance and willingness to obtain a TS/SCI security clearance. Ideally you have: - Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles - Track record of success as a hybrid customer facing engineer, forward deployed software engineer, and ability to quickly adapt to different roles. - Prior experience developing with Python - Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus - Linux experience: Understanding of shell scripting, operating systems, etc - Networking experience: Understanding of networking technologies, configuration (ports, protocols, etc) is a plus. - Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive heal

At Scale AI, we’re not just building AI tools—we’re pioneering the next era of enterprise AI. As businesses race to harness the power of Generative AI, Scale is at the forefront, delivering cutting-edge solutions that transform workflows, automate complex processes, and drive unparalleled efficiency for the largest enterprises. Our Scale Generative AI Platform (SGP) provides foundational services and APIs, enabling businesses to seamlessly integrate AI into their operations at production scale. We’re looking for a Backend Engineer to help bring large-scale GenAI systems to production. In this role, you’ll build the core infrastructure that powers AI products for some of the world’s largest enterprises—designing scalable APIs, distributed data systems, and robust deployment pipelines that enable production-grade reliability and performance. This is a rare opportunity to be at the center of the GenAI revolution, solving hard backend and infrastructure challenges that make AI truly work at enterprise scale. If you're excited about shaping how AI systems are deployed and scaled in the real world, we want to hear from you. At Scale, we don’t just follow AI advancements — we lead them. Backed by deep expertise in data, infrastructure, and model deployment, we are uniquely positioned to solve the hardest problems in AI adoption. Join us in shaping the future of enterprise AI, where your work will directly impact how businesses operate, innovate, and grow in the age of GenAI. You Will: - Design, build, and scale backend systems that power enterprise GenAI products, focusing on reliability, performance, and deployment across both Scale’s and customers’ infrastructure. - Develop core services and APIs that integrate AI models and enterprise data sources securely and efficiently, enabling production-scale AI adoption. - Architect scalable distributed systems for data processing, inference, and orchestration of large-scale GenAI workloads. - Optimize backend performance for latency, throughput, and cost—ensuring AI applications can operate at enterprise scale across hybrid and multi-cloud environments. - Manage and evolve cloud infrastructure (AWS, Azure, or GCP), driving automation, observability, and security for large-scale AI deployments. - Collaborate with ML and product teams to bring cutting-edge GenAI models into production through efficient APIs, model serving systems, and evaluation frameworks. - Continuously improve reliability and scalability , applying strong engineering practices to make AI systems robust, maintainable, and enterprise-ready. Ideally, You Have: - 4+ years of experience developing large-scale backend or infrastructure systems, with a strong emphasis on distributed services, reliability, and scalability. - Proficiency in Python or TypeScript , with experience designing high-performance APIs and backend architectures using frameworks such as FastAPI, Flask, Express, or NestJS. - Deep familiarity with cloud infrastructure (AWS and Azure preferred), including container orchestration (Kubernetes, Docker) and Infrastructure-as-Code tools like Terraform. - Experience managing data systems such as relational and NoSQL databases (PostgreSQL, Dyna

The next frontier for AI is the physical world. At Scale, we're pioneering this shift, moving artificial intelligence from digital spaces into robotics and autonomous systems. Our Autonomous Driving (AD) and Robotics team is building the data engine and infrastructure that powers L3/L4 autonomy and complex robotic manipulation. We are looking for a pivotal Solutions Engineer to join this team.. As a Solutions Engineer, you'll be a trusted technical partner to the world's most innovative Foundation Model builders and renowned robotics companies (from Humanoids to Robotaxis). You will partner closely with Product, Sales, and ML Engineers to guide prospective customers through the pre-sales process, delivering customized demos and Proof of Concepts that secure the "technical win. You’ll help customers bridge the gap between simulation (Digital Twins) and real-world deployment by defining technical requirements for multi-modal real-world data pipelines (LiDAR, Radar, Camera, and IMU). You'll develop actionable Statements of Work and collaborate with the delivery team on high-fidelity ground truth implementation. Your expert knowledge of Scale's products will allow you to design creative, impactful solutions. This is a critical role that directly influences multi-million dollar contracts and initiatives. You'll travel globally to conduct on-site technical workshops and scope new projects, while also leading demos and pilots for new prospects. You'll be part of a tight-knit, specialized team, influencing a rapidly growing business that is expanding into new product areas. In this role, you will: - Partner with Scale Account Executives and Engagement Managers to deliver new customer pilots and grow technical relationships with existing clients. - Work with Product Engineering and Product Management to influence our product roadmap based on your frontline insights. - Become a domain expert in next-generation Robotics and physical AI (e.g. VLMs, VLAs, World Models) - Develop technical domain expertise in areas of 2D and 3D imaging and annotation, multi-sensor fusion and calibration, GPS/INS navigation systems, computer vision and other autonomy-adjacent concepts - Be accountable for the technical customer experience and commercial growth, expanding relationships and use cases with existing customers. - Collaborate with highly technical engineers at our customer sites to ensure satisfaction with our data, software platforms, and workflows. - Design and develop playbooks, demos, and other tools to ensure efficient and successful pilots and customer expansions. - Pioneer the development of a global Robotics Data Marketplace, actively seeking out and engaging with key international partners to build a comprehensive data ecosystem. - Evangelize Scale by interacting with customers at major industry events and academic conferences. You have: - A strong engineering background, preferably in Robotics, Mechatronics, Computer Science, Mathematics, or other Engineering fields. - 3+ years of experience developing with Python, C++, Java, and/or other scripting languages. - Hands-on experience in Autonomous Driving, Robotics or Physical AI - Exceptional project management and interpersonal skills, strong attention to detail, and a strong sense of ownership. - The presentation skills and technical credibility to speak confidently with a variety of stakeholders, from executives to front-line engineers. - A high level of comfort communicating effectively across internal and external

As a Software Engineer on the ML Infrastructure team, you will design and build platforms for scalable, reliable, and efficient serving of LLMs. Our platform powers cutting-edge research and production systems, supporting both internal and external use cases across various environments. The ideal candidate combines strong ML fundamentals with deep expertise in backend system design. You’ll work in a highly collaborative environment, bridging research and engineering to deliver seamless experiences to our customers and accelerate innovation across the company. You will: - Build and maintain fault-tolerant, high-performance systems for serving LLMs and other models at scale. - Build an internal platform to empower LLM capability discovery. - Collaborate with researchers and engineers to integrate and optimize models for production and research use cases. - Conduct architecture and design reviews to uphold best practices in system design and scalability. - Develop monitoring and observability solutions to ensure system health and performance. - Lead projects end-to-end, from requirements gathering to implementation, in a cross-functional environment. Ideally you'd have: - 4+ years of experience building large-scale, high-performance backend systems. - Strong programming skills in one or more languages (e.g., Python, Go, Rust, C++). - Experience with LLM serving and routing fundamentals (e.g. rate limiting, token streaming, load balancing, budgets, etc.) - Experience with LLM capabilities and concepts such as reasoning, tool calling, prompt templates, etc. - Experience with containers and orchestration tools (e.g., Docker, Kubernetes). - Familiarity with cloud infrastructure (AWS, GCP) and infrastructure as code (e.g., Terraform). - Proven ability to solve complex problems and work independently in fast-moving environments. Nice to haves: - Experience with modern LLM serving frameworks such as vLLM, SGLang, TensorRT-LLM, or text-generation-inference. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providi

The AI Development Strategist will report directly to vertical sales leadership and will play a critical role in generating and qualifying pipeline across Scale AI’s enterprise business. This is an education-focused, customer-facing role responsible for owning early-stage enterprise opportunities through Stage 2 qualification while helping prospective customers understand Scale AI’s capabilities, AI infrastructure offerings, and output methodology. This role is designed as a bridge into strategic enterprise AI sales and is ideal for experienced outbound or mid-market sales professionals looking to transition into enterprise AI sales. Unlike traditional SDR roles, this position is structured as a closing-capable role with meaningful ownership over customer engagement, qualification strategy, and pipeline generation. You will partner closely with Enterprise Account Executives and cross-functional teams to identify high-potential opportunities, educate customers on AI use cases, and ensure strong opportunity transition into active enterprise sales cycles. In this role, you will: - Own outbound prospecting and customer engagement through Stage 2 qualification - Drive customer outreach and education during the M1 phase of the sales process - Build trust with prospective customers and teach them about Scale AI’s capabilities, AI workflows, and output methodology - Lead discovery conversations to identify and qualify high-potential enterprise opportunities - Develop key narratives, content, and research through Stage 2 qualification - Lead cross-functional coordination, including with Solutions Engineering, Marketing, and GTM Strategy - Partner closely with Account Executives to transition qualified opportunities into active deal cycles - Develop a strong understanding of enterprise AI deployment patterns and customer use cases - Maintain strong CRM hygiene and pipeline visibility using Salesforce and related sales tools - Operate effectively within a verticalized sales organization across industries including Consumer, Financial and Professional Services, and Healthcare & Life Sciences (HCLS) - Thrive in a fast-moving environment while balancing customer education, outbound activity, and pipeline quality Ideally you will have: - 1-2 years of experience as an account executive OR 4+ years of experience in outbound sales, business development, SDR, BDR, or closing roles - Experience selling SaaS, infrastructure, data, or technical products preferred - Demonstrated ability to generate qualified pipeline and exceed activity or revenue targets - Strong consultative communication and discovery skills - Ability to educate customers on complex technical concepts and workflows - Strong intellectual curiosity and willingness to develop expertise in AI fundamentals and enterprise AI workflows - Experience working in fast-paced, high-growth environments - Excellent writing and verbal communication skills - Strong sales process and systems skills (Salesforce, Outreach, Slack, Clari preferred) - Demonstrated ability to collaborate effectively with cross-functional teams and sales leadership - Strong organizational skills, attention to detail, and ability to manage multiple opportunities simultaneously - Technical curiosity or familiarity with AI, machine learning, or data infrastructure highly valued <div class

Scale Labs, Research Scientist — Safety Post Training As the leading data and evaluation partner for frontier AI companies, Scale plays an integral role in understanding the capabilities and safeguarding AI models and systems. Building on this expertise, Scale Labs has launched a new team focused on policy research, to bridge the gap between AI research and global policymakers to make informed, scientific decisions about AI risks and capabilities. Our research tackles the hardest problems in agent robustness, AI control protocols, and AI risk evaluations to help governments, industry, and the public understand and mitigate AI risk while maximizing AI adoption. This team collaborates broadly across industry, the public sector, and academia and regularly publishes our findings. We are actively seeking talented researchers to join us in shaping this vision. As a Research Scientist working on Safety Post-Training you will develop and apply post-training methods and interpretability techniques to make frontier AI systems safer, and better understood by researchers and policymakers.. For example, you might: - Design and run post-training pipelines to study how training choices affect model safety, robustness, and alignment properties; - Develop interpretability-informed evaluations that reveal how and why models produce unsafe, deceptive, or otherwise undesirable behaviors, and use those insights to guide targeted mitigations; - Collaborate with policymakers, engineers, and other researchers to translate post-training and interpretability findings into actionable safety standards, evaluation benchmarks, and best practices. Ideally you’d have: - Commitment to our mission of promoting safe, secure, and trustworthy AI deployments in the industry as frontier AI capabilities continue to advance. - Experience with post-training and RL techniques such as RLHF, DPO, GRPO, and similar approaches. - A track record of published research in machine learning, particularly in generative AI. - At least three years of experience addressing sophisticated ML problems, whether in a research setting or in product development. - Strong written and verbal communication skills to operate in a cross-functional team. Nice to have: - Experience with mechanistic interpretability, probing, or other techniques for understanding model internals. - Familiarity with red-teaming or adversarial evaluation of post-trained models. - Experience studying failure modes introduced or masked by post-training, such as reward hacking, sycophancy, or alignment faking. Our research interviews are crafted to assess candidates' skills in practical ML prototyping and debugging, their grasp of research concepts, and their alignment with our organizational culture. We will not ask any LeetCode-style questions. If you’re excited about advancing AI safety and contributing to our mission, we encourage you to apply, even if your experience doesn’t perfectly align with every requirement. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional facto

Scale’s mission is to develop reliable AI systems for the world's most important decisions. Our core work consists of: - Creating custom AI applications that will impact millions of citizens - Generating high-quality training data for national LLMs - Upskilling and advisory services to spread the impact of AI Scale is hiring ML Research Engineers to bridge the gap between emerging AI capabilities and mission-critical, real-world impact. In our Global Public Sector (GPS) division, we don’t just implement tools; we conduct applied research to solve the unique challenges of sovereign AI. Your role is to move beyond off-the-shelf implementations. You will lead the research into Agent Design, Reliability, and AI Safety, developing novel system architectures that power high-stakes government applications. You will be the bridge between a research paper and a production-ready system that functions at scale. The Mission - Applied Agent Research: Leading the design of reliable, multi-step agentic systems and long-horizon reasoning frameworks that can solve complex problems for national security and public policy. - Systemic Evaluation & Red-Teaming: Developing rigorous benchmarks and evaluation protocols to ensure AI systems are safe, unbiased, and performant in high-stakes, non-commercial environments. - Model Optimisation & Selection: Conducting deep-dive research into model performance (both open-weight and closed) to identify the best tools for niche domains, optimising them through context engineering, RAG, and other inference-time techniques. What You Will Do - Architect Agentic Systems: Design and build agent architectures, the harnesses, tool-use protocols, and logic flows that allow LLMs to function as reliable, autonomous agents in complex workflows. - Drive Reliability & Safety: Research and implement robust evaluation frameworks. This includes red-teaming for sovereign AI requirements and developing strategies to mitigate hallucinations in regulated data environments. - Synthesise Deep Research: Build agents capable of autonomous information synthesis and long-horizon reasoning, enabling users to analyse massive datasets and extract actionable insights. - Optimize for Niche Domains: Evaluate and adapt models for specialised use cases, such as LLM reasoning for low-resource languages, complex OCR tasks, or working in GPU-constrained environments - Build Evaluation Frontiers: Create new, automated benchmarks that define what success looks like for AI in the public sector, ensuring our systems meet the highest standards of accuracy and sovereignty. - Consult as a Technical Authority: Act as a subject matter expert for public sector leaders, advising on the practical limits, safety requirements, and performance trade-offs of emerging AI technologies. Ideally, You Have - Engineering Rigour: Exceptional proficiency in Python and experience building agentic harnesses or AI infrastructure. You write production-ready code that is modular, scalable, and reliable. - Applied Research Mindset: A track record of taking theoretical AI concepts and turning them into functional protot

Scale GP (Scale Generative AI Platform) is an enterprise-grade AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our core infrastructure in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will implement solutions across multiple cloud providers (GCP, Azure, AWS) for customers in diverse, highly-regulated industries like healthcare, telecom, finance, and retail. What You’ll Do: - Architect multi-cloud systems and abstractions to allow the SGP platform to run on top of existing Cloud providers - Implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) - Collaborate with platform, product teams and our customers directly to develop and implement innovative infrastructure that scales to meet evolving needs. - Deliver experiments at a high velocity and level of quality to engage our customers - Work across the entire product lifecycle from conceptualization through production - Be able, and willing, to multi-task and learn new technologies quickly What We’re Looking For: - 4+ years of full-time engineering experience, post-graduation - Experience scaling products at hyper growth startups - Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies - Proficient in Python or Javascript/Typescript, and SQL - Experience with Kubernetes - Experience with major cloud providers (AWS, Azure, GCP) - Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $179,400 - $224,250 USD PLEASE NOTE:&

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade computer vision solutions and delivering them into operational use cases that matter. We’re hiring a technical program manager (TPM) to lead and coordinate delivery of computer vision workflows for a national security customer. As a TPM on our public sector delivery team, you will own or support a customer account plan, triage customer technical issues, use data and analytics to align internal resources around Scale’s hardest problems, and drive the creation of tools that add direct value to Scale’s Public Sector customers. You will: - Manage customer relationships from the executive to the end user - Work alongside customers to scope computer vision use cases that Scale’s engineering team will build and you will ultimately refine - Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives - Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success - Learn technical concepts and tools to necessary depth, leveraging that expertise to create solutions from scratch or drastically improve existing solutions - Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision domain We have a diverse team with a variety of skill sets, many have: - A technical background (education or professional experience with computer science, economics, statistics, engineering) - A proven track record in B2B client-facing roles and expanding client relationships - Prior experience owning the technical implementation of solutions to the government Must haves: - An active TS/SCI clearance - 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions - A deep understanding of ML operations process - A track record of structured, analytics-driven problem solving - Excellent verbal and written communication skills - Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25% Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning a

Scale Labs, Research Scientist — Agent Robustness As the leading data and evaluation partner for frontier AI companies, Scale plays an integral role in understanding the capabilities and safeguarding AI models and systems. Building on this expertise, Scale Labs has launched a new team focused on policy research, to bridge the gap between AI research and global policymakers to make informed, scientific decisions about AI risks and capabilities. Our research tackles the hardest problems in agent robustness, AI control protocols, and AI risk evaluations to help governments, industry, and the public understand and mitigate AI risk while maximizing AI adoption. This team collaborates broadly across industry, the public sector, and academia and regularly publishes our findings. We are actively seeking talented researchers to join us in shaping this vision. As a Research Scientist working on Agent Robustness you will work on the fundamental challenges of building AI agents that are safe and aligned with humans. For example, you might: - Research the science of AI agent capabilities with a focus on how they relate to safety, risk factors, and methodologies for benchmarking them; - Design and build harnesses to test AI agents’ tendency to take harmful actions when pressured to do so by users or tricked into doing so by elements of their environment; - Design and build exploits and mitigations for new and unique failure modes that arise as AI agents gain affordances like coding, web browsing, and computer use; - Characterize and design mitigations for potential failure modes or broader risks of systems involving multiple interacting AI agents. Ideally you’d have: - Commitment to our mission of promoting safe, secure, and trustworthy AI deployments in the industry as frontier AI capabilities continue to advance. - Practical experience conducting technical research collaboratively. You should be comfortable building and leveraging agent scaffolding, designing evaluation harnesses, and quickly turning new ideas from the research literature into working prototypes. - Experience with post-training and RL techniques such as RLHF, DPO, GRPO, and similar approaches. - A track record of published research in machine learning, particularly in generative AI. - At least three years of experience addressing sophisticated ML problems, whether in a research setting or in product development. - Strong written and verbal communication skills to operate in a cross-functional team. Nice to have: - Hands-on experience with agent evaluation frameworks such as SWE-bench, WebArena, OSWorld, Inspect, or similar tools. - Experience with red-teaming, prompt injection, or adversarial testing of AI systems. Our research interviews are crafted to assess candidates' skills in practical ML prototyping and debugging, their grasp of research concepts, and their alignment with our organizational culture. We will not ask any LeetCode-style questions. If you’re excited about advancing AI safety and contributing to our mission, we encourage you to apply, even if your experience doesn’t perfectly align with every requirement. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and m

At Scale AI, we’re not just building AI tools—we’re pioneering the next era of enterprise AI. As businesses race to harness the power of Generative AI, Scale is at the forefront, delivering cutting-edge solutions that transform workflows, automate complex processes, and drive unparalleled efficiency for the largest enterprises. Our Scale Generative AI Platform (SGP) provides foundational services and APIs, enabling businesses to seamlessly integrate AI into their operations at production scale. We’re looking for a Backend Engineer to help bring large-scale GenAI systems to production. In this role, you’ll build the core infrastructure that powers AI products for some of the world’s largest enterprises—designing scalable APIs, distributed data systems, and robust deployment pipelines that enable production-grade reliability and performance. This is a rare opportunity to be at the center of the GenAI revolution, solving hard backend and infrastructure challenges that make AI truly work at enterprise scale. If you're excited about shaping how AI systems are deployed and scaled in the real world, we want to hear from you. At Scale, we don’t just follow AI advancements — we lead them. Backed by deep expertise in data, infrastructure, and model deployment, we are uniquely positioned to solve the hardest problems in AI adoption. Join us in shaping the future of enterprise AI, where your work will directly impact how businesses operate, innovate, and grow in the age of GenAI. You Will: - Design, build, and scale backend systems that power enterprise GenAI products, focusing on reliability, performance, and deployment across both Scale’s and customers’ infrastructure. - Develop core services and APIs that integrate AI models and enterprise data sources securely and efficiently, enabling production-scale AI adoption. - Architect scalable distributed systems for data processing, inference, and orchestration of large-scale GenAI workloads. - Optimize backend performance for latency, throughput, and cost—ensuring AI applications can operate at enterprise scale across hybrid and multi-cloud environments. - Manage and evolve cloud infrastructure (AWS, Azure, or GCP), driving automation, observability, and security for large-scale AI deployments. - Collaborate with ML and product teams to bring cutting-edge GenAI models into production through efficient APIs, model serving systems, and evaluation frameworks. - Continuously improve reliability and scalability , applying strong engineering practices to make AI systems robust, maintainable, and enterprise-ready. Ideally, You Have: - 4+ years of experience developing large-scale backend or infrastructure systems, with a strong emphasis on distributed services, reliability, and scalability. - Proficiency in Python or TypeScript , with experience designing high-performance APIs and backend architectures using frameworks such as FastAPI, Flask, Express, or NestJS. - Deep familiarity with cloud infrastructure (AWS and Azure preferred), including container orchestration (Kubernetes, Docker) and Infrastructure-as-Code tools like Terraform. - Experience managing data systems such as relational and NoSQL databases (PostgreSQL, DynamoDB, etc.) and building pipelines for data-intensive app

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade computer vision solutions and delivering them into operational use cases that matter. We’re hiring a technical program manager (TPM) to lead and coordinate delivery of GenAI data workflows and ML Ops for a critical national security customer. As a TPM on our public sector delivery team, you will own or support a customer account plan, triage customer technical issues, use data and analytics to align internal resources around Scale’s hardest problems, and drive the data workflows underpinning the reliability of solutions that add direct value to Scale’s Public Sector customers. You will: - Manage customer relationships from the executive to the end user - Work alongside national security & intelligence community customers to support genAI data workflows - Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives - Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success - Learn technical concepts and tools to necessary depth, leveraging that expertise to create solutions from scratch or drastically improve existing solutions - Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the GenAI data domain Must haves: - An active TS/SCI clearance with full-scope polygraph (FSP) - 3+ years of work experience succeeding in stakeholder management or a customer-facing role - A basic understanding of the ML operations process including processes underpinning GenAI data labeling, training, and test & evaluation - Familiarity with the U.S. intelligence community and national security apparatus - A track record of structured, analytics-driven problem solving - Excellent verbal and written communication skills - High cross-functional influence and EQ - Willingness to be onsite with a customer in vicinity of Northern Virginia 3+ days per week and able to travel at least 25% of the time (as needed) We have a diverse team with a variety of skill sets, many have: - A technical background (education or professional experience with computer science, economics, statistics, engineering) - Professional experience, often in a customer-facing technical program management role in industry or government. - Prior experience managing technical customers - A proven track record in B2B client-facing roles and expanding client relationships - Prior experience owning the technical implementation of solutions to the government Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview pe

National Security Hackathon Attendees – Stay Connected with Scale AI This posting is for candidates who attended National Security Hackathon and connected with a member of the Scale AI team. It was great meeting you at the Hackathon! Whether we spoke at our booth or on the floor, we always enjoy connecting with people who are passionate about advancing AI and machine learning. At Scale AI, our mission is to develop reliable AI systems for the world's most important decisions. For the past ten years, Scale has been the leading AI data foundry, supporting some of the most exciting advancements in AI, including generative AI, defense applications, robotics, and autonomous systems. We’re continuing to grow our team across a range of technical and mission-focused roles. If you're excited about the problems we’re tackling, feel free to share your information here. A member of our team will reach out if there’s a strong fit with one of our open opportunities. And even if the timing isn’t right today, we’d love to stay connected. We look forward to continuing the conversation. In the meantime, you can learn more about our work at scale.com . Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is: $227,200 - $284,000 USD Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado, Hawaii is: $204,800 - $256,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evalu

As Scale's product portfolio and customer base expand, we are seeking skilled DevOps Engineers, Public Sector to be at the forefront of building out and enhancing our CI/CD pipelines. You will play a crucial role in streamlining our Software Development Life Cycle (SDLC) through collaborative efforts, moving us from a state of manual, disparate deployments to a more unified and automated system. These engineers will gain a deep understanding of our core products' architecture and composition, enabling them to effectively deploy and manage these systems when needed. A critical aspect of this role will be seamlessly integrating various machine learning (ML) tasks and updates into our SDLC, transforming currently separate ML components into a cohesive and automated workflow. While direct ML expertise is not required, a desire to learn and integrate ML components into the lifecycle is essential. Must have: - At least an active TS/SCI clearance and the ability & willingness to up level to CI Poly. This is a requirement and candidates will not be considered who do not hold at least a TS/SCI clearance. You will: - Design, develop, and maintain robust CI/CD pipelines to automate the deployment of our lowside and highside products. - Collaborate closely with product and engineering teams to enhance existing application code for improved compatibility and streamlined integration within automated pipelines. - Contribute to the overall architecture and design of our deployment systems, bringing new ideas to life for increased efficiency and reliability. - Troubleshoot and resolve complex deployment issues, ensuring minimal disruption to development cycles. - Develop a deep understanding of our product and ML architectures to facilitate seamless integration and deployment. - Document pipeline processes and configurations to ensure maintainability and knowledge transfer. - Proactively incorporate security best practices into all stages of the CI/CD pipeline, building security into our development processes. - Drive standardization and foster collaboration across different product teams to achieve a unified and efficient SDLC. Ideally you'd have: - 2-3 years of experience as a DevOps Engineer, DevSecOps Engineer, Software Engineer with a strong focus on CI/CD, or a similar role. - Proven track record of building or significantly enhancing CI/CD pipelines. - Experience configuring and adapting application code to integrate seamlessly with evolving CI/CD environments. - Experience working fluently with standard containerization & deployment technologies like Kubernetes, Terraform, Docker, etc. - Familiarity with cloud platforms (e.g., AWS, Azure, GCP). - Strong proficiency in scripting and automation (e.g., Python, Bash, PowerShell). - Familiarity with various CI/CD platforms (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps). - Knowledge of software architecture, system design, and version control systems. - Comfort with rapidly changing, fast-paced environments and a passion for finding automated solutions to complex problems. - Basic understanding of security best practices in software development and an eagerness to integrate them. - A hunger for learning new technologies, particularly in the realm of integrating ML into automated workflows. - Strong pro

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: - Manage customer relationships from the executive to the end user - Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine - Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives - Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success - Oversee onboarding and successful implementation of customer accounts We have a diverse team with a variety of skill sets, many have: - A technical background (education or professional experience with computer science, economics, statistics, engineering) - A proven track record in B2B client-facing roles and expanding client relationships - Prior experience owning the technical implementation of solutions to the government Must haves: - An active TS/SCI clearance with a Full Scope Polygraph - 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions - A track record of structured, analytics-driven problem solving - Excellent verbal and written communication skills - Ability to be forward deployed and willingness to travel 25% (50% travel is a nice to have) Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of Washi

The next frontier for AI is the physical world. At Scale, we're pioneering this shift, moving artificial intelligence from digital spaces into robotics. Our Robotics team builds the critical infrastructure that empowers the most sophisticated robotic efforts. We are currently seeking a strategic MLSE to join our team and make a direct impact on our platform’s success. As a Machine Learning Solutions Engineer, you'll be a trusted technical partner to the world's most innovative Foundation Model builders and renowned robotics companies. You will partner closely with Product, Sales, and ML Engineers to guide prospective customers through the pre-sales process, delivering customized demos and Proof of Concepts that secure the "technical win" as well as being a critical role in the strategy shaping of our next generation of products covering the full E2E process from data collection to deployments. You’ll help customers bridge the gap from demos to real-world deployment in production by defining technical requirements for multi-modal real-world data pipelines (from data collection, curation, training to deploying models at customer sites and evaluating the performance). You'll develop actionable Statements of Work and collaborate with the delivery team on high-fidelity ground truth implementation. Your expert knowledge of Scale's products will allow you to design creative, impactful solutions. This is a critical role that directly influences multi-million dollar contracts and initiatives. You'll travel globally to conduct on-site technical workshops and scope new projects, while also leading demos and pilots for new prospects. You'll be part of a tight-knit, specialized team, influencing a rapidly growing business that is expanding into new product areas. In this role, you will: - Partner with Scale Account Executives and Engagement Managers to deliver new customer pilots and grow technical relationships with existing clients. - Work with Product Engineering and Product Management to influence our product roadmap based on your frontline insights and help implementing and developing PoC’s - Become a domain expert in next-generation Robotics and physical AI (e.g. VLMs, VLAs, World Models) - Develop technical domain expertise in areas of 2D and 3D imaging and annotation, multi-sensor fusion and calibration, GPS/INS navigation systems, computer vision and other autonomy-adjacent concepts - Be accountable for the technical customer experience and commercial growth, expanding relationships and use cases with existing customers. - Collaborate with highly technical engineers at our customer sites to ensure satisfaction with our data, software platforms, and workflows. - Design and develop playbooks, demos, and other tools to ensure efficient and successful pilots and customer expansions. - Pioneer the development of a global Robotics Data Marketplace, actively seeking out and engaging with key international partners to build a comprehensive data ecosystem. - Evangelize Scale by interacting with customers at major industry events and academic conferences. You have: - PhD in Robotics, or an M.S. in Robotics with a strong track record of deploying VLAs to production. - 3+ years of experience developing with Python, C++, Java, and/or other scripting languages. - Exceptional project management and interpersonal skills, strong attention to detail, and a strong sense of ownership. - The presentation skills and technical credibility to speak confidently with a variety of stakeholders, from execu

Scale plays a vital role in the development of AI applications. Our customer base is growing exponentially, and you will be on the front lines, ensuring that the world's most innovative companies become passionate, lifelong Scale customers. Solutions Engineers partner closely with AEs, Product, and MLEs to lead prospective customers through pre-sales, delivering customized demos and pilots to secure the “technical win”. Solutions Engineers scope customer technical requirements and develop an actionable SOW. They will work closely with the delivery team to help with initial implementation. Solutions Engineers are relentlessly curious about customer needs and pain points. They employ their expert Scale product knowledge and GenAI knowledge to design solutions that best address these needs. Solutions Engineers are strong relationship builders, great project managers, and provide technical expertise. You will: - Partner with Scale AEs on the customer journey, delivering tailored demos and prototypes according to the customer's requirements. - Develop technical domain expertise in Generative AI / large language model applications for Enterprise use cases, including customers in financial services, insurance, SaaS, and similar enterprises. - Be accountable for securing the “technical win” by unblocking technical challenges - Interact with customers daily to understand their needs and design solutions to better serve them. - Design and develop “Scopes of Work” by breaking down customer challenges into a project plan - Work closely with forward-deployed Software and Machine learning Engineers to develop agents in the initial post-sales stage - Work with AEs and PMs to identify customer-specific feature requests. - Drive strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team. Ideally, you'd have: - Strong engineering background with prior experience working with clients in a pre or post-sales capacity to realize business goals. - Prior experience developing with Python, Java and/or other web development languages. - Experience working in enterprise SaaS, cloud tech, finance, fintech or similar industries in a technical capacity with end-customer engagement. - A track record as a self-starter, motivated to independently unblock technical issues in the field with the customer, away from the mothership. - Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers. - High level of comfort communicating effectively across internal and external organizations. - Intellectual curiosity, empathy, and ability to operate with high velocity. Nice to haves: - GenAI Experience - Forward deployed engineering experience - Machine Learning Experience Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equ

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our product in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will be responsible for owning large new areas within our product, working across backend, frontend, and interacting with LLMs and ML models. You will solve hard engineering problems in scalability and reliability. You will: - Own large new areas within our product, driving features from design through production deployment. - Work across backend, frontend, and interacting with LLMs and ML models - Develop reliable backend services in Python, working with distributed systems, data pipelines, and ML/LLM components. - Integrate with LLMs, vector databases, and AI infrastructure to power intelligent product experiences. - Deliver experiments and new features quickly, maintaining high quality and tight feedback loops with customers. - Collaborate across product, ML, and infrastructure teams to shape the direction of Scale GP. - Adapt quickly—learning new technologies, frameworks, and tools as needed across the stack. Ideally you'd have: - 4+ years of full-time engineering experience, post-graduation - Strong experience in Python or Javascript/Typescript - Experience scaling or shipping products at high-growth startups. - Familiarity with LLMs, vector databases, embeddings, or other modern AI tooling (tinkering or production experience welcome). - Proficiency with SQL and modern API development. - Experience with Kubernetes, containerization, and microservice architectures. - Experience working with at least one major cloud provider (AWS, GCP, or Azure). PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the a

As a Field Engineer on our federal AI projects, you'll work directly with our largest public sector customers to make sure their experience with Scale's technology is smooth and successful. You'll help these customers build production-grade data pipelines, working closely with our Product, Engineering, and Operations teams. This means learning each customer's use cases in depth and building the tools and documentation they need to grow. The role sits at the intersection of customer delivery, product, and engineering. The ideal candidate is a generalist software engineer who enjoys working with clients, takes ambiguous problems and turns them into practical solutions, and collaborates closely with Product and Engineering along the way. An active TS/SCI clearance is required. What You'll Do - Build end-to-end data integrations that sync customer data to and from Scale's platform - Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas - Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success - Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers - Own the customer's technical experience throughout their time with Scale - Work with Account Executives and Product Managers to identify customer-specific feature requests - Develop expertise in large language models, 2D image annotation, and API integrations - Represent Scale and engage with customers at major events What We're Looking For - Experience as a customer-facing engineer or in a similar hybrid role - Hands-on technical experience working with clients in a pre- or post-sales capacity - Development experience with Python, JavaScript, or other modern languages - A strong engineering background, ideally in computer science, mathematics, or another quantitative field - Strong project management and interpersonal skills - The ability to present credibly to both executives and front-line engineers - Comfort communicating across internal and external teams - Intellectual curiosity, empathy, and the ability to move quickly Nice to Have - Experience in AI - Experience working in classified environments - Prior experience as a technical go-to-market resource - Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and CI/CD - Hands-on experience with Kubernetes and Helm charts - Experience automating infrastructure with Ansible or similar tools Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific sa

Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, personal shopper, travel guide, and therapist throughout life. As the world adjusts to this new reality, leading platform companies are scrambling to build LLMs at billion scale, while large enterprises figure out how to add it to their products. To make them safe, aligned and actually useful, these models need human eval and reinforcement learning through human feedback (RLHF) during pre-training, fine-tuning, and production evaluations. This is the main innovation that’s enabled ChatGPT to get such a large headstart among competition. At Scale, our products include the Generative AI Data Engine, SGP, Donovan, and others that power the most advanced LLMs and generative models in the world through world-class RLHF, human data generation, model evaluation, safety, and alignment. The data we are producing is some of the most important work for how humanity will interact with AI. At the foundation of these products is the Identity Engineering team. In this role, you will help support the design and development of core software systems specifically focused on identity, access management, authorization, and authentication. You’ll also get widespread exposure to the forefront of the AI race as Scale sees it in enterprises, startups, governments, and large tech companies. You will: - Drive the design, and implementation of our identity infrastructure to ensure secure authentication and authorization across enterprise systems. - Build software for authentication mechanisms such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated identity solutions (SAML, OAuth, OpenID Connect). - Build software for authorization mechanisms such as Relation-based access control (ReBAC), Attribute-based access control (ABAC), Role-based access control (RBAC). - Build software-defined identity governance policies to ensure compliance with security policies, industry regulations (e.g., NIST, SOC2, ISO 27001), and organizational standards. - Present technical information to teams and stakeholders, providing guidance and insight on identity management and best practices. Ideally you’d have: - 3+ years of full-time engineering experience, post-graduation with specialities in infrastructure and identity systems. - Infrastructure expertise – IAM controls, Infrastructure as Code (Terraform, Pulumi), microservice deployment best practices. - Hands-on experience working with OpenFGA, Authzed, Cedar, Topaz, or similar authorization frameworks at scale. - Strong understanding of Zanzibar-based ReBAC models, relationship tuples, and access control evaluation. - Strong knowledge of authentication standards such as OAuth 2.0, OIDC, SAML, and JWT, as well as industry standard IdP solutions like EntraID, Okta, etc. - Extensive experience in software development and a deep understanding of distributed systems and public cloud platforms (AWS preferred). - Show a track record of independent ownership of successful engineering projects. - Possess excellent communication and collaboration skills, and the ability to translate complex technical concepts to non-technical stakeholders. Nice to haves: - Experience securing API access and implementing access control mechanisms at the application level. - Multi-cloud infrastructure experience – AWS, Azure, GCP, and more. &lt

The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes: - Create multi-layered guardrails around agents - Optimize data retrieval for agents - Orchestrate fleets of asynchronous agents - Automatically alerts users to deviations in data - Illustrating how an agent reached a decision As a Software Engineer, you will own the development of a vertical feature or a horizontal capability to include defining requirements with stakeholders and implementation until it is accepted by the stakeholders. You will: Design and implement scalable backend systems for Federal customers using cloud-native AI infrastructure. - Build features for agentic systems including multi-layered guardrails and data retrieval optimization. - Develop data pipelines and machine learning infrastructure to make data sources accessible by agents. - Collaborate with cross-functional teams to execute backend solutions for secure environments. - Participate in customer engagements to understand requirements and deliver technical solutions. - Define requirements with stakeholders and implement features until they are accepted. - Contribute to the platform roadmap and product strategy for the Federal business. Ideally you will have: - Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases - Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus - Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles - AI Application Integration: Familiarity with integrating Large Language Models (LLMs) and building agentic workflows. Understanding of prompt engineering, retrieval-augmented generation (RAG), and agent orchestration is beneficial. - Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles - Collaboration and Communication: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and customers. Ability to clearly articulate technical concepts to non-technical audiences and foster a collaborative work environment - Adaptability and Learning Agility: Willingness to embrace new technologies, learn new skills, and adapt to defining and evolving project requirements. Ability to quickly grasp and apply new concepts and stay up-to-date with emerging trends in software engineering <div

The Enterprise Account Executive (Healthcare & Life Sciences) will report to the Director of Enterprise GTM and own revenue growth across a portfolio of Scale AI’s most strategic healthcare and life sciences customers. This role is focused on selling complex, agentic AI solutions - autonomous workflows powered by LLMs and human-in-the-loop systems - into health systems, payers, pharma, biotech, and digital health organizations. You will act as a strategic partner to clinical, operational, and technical leaders - helping them transform core workflows such as clinical documentation, prior authorization, revenue cycle, pharmacovigilance, clinical trials, medical affairs, and patient engagement through AI agents. This is a highly consultative, technical enterprise sales role requiring deep domain fluency, strong executive presence, and the ability to navigate regulatory, compliance, and multi-stakeholder complexity. You will own the full customer lifecycle - from origination through close, deployment, and expansion - while quarterbacking cross-functional teams across Solutions Engineering, Product, Research, and Delivery to land and scale high-impact AI programs. You Will: - Own and expand relationships with leading healthcare and life sciences organizations (providers, payers, pharma, biotech), focusing on multi-year, strategic AI initiatives - Sell agentic AI solutions by mapping Scale’s capabilities to high-impact workflows (e.g., clinical documentation, prior auth, revenue cycle, patient ops, clinical trials, drug safety, medical review) - Build trusted relationships with executive stakeholders (CIO, CTO, CMIO, Chief Data/AI Officer, Heads of Clinical Ops, R&D, Commercial) - Develop and execute multi-threaded account strategies that drive net-new revenue, expansion, and long-term platform adoption - Lead complex deal cycles, including ROI modeling, business case development, and mutual close plans across new business, renewals, and expansions - Partner closely with Solutions Engineering to design and land technically credible pilots, POVs, and production deployments - Navigate healthcare-specific regulatory and compliance requirements (e.g., HIPAA, GxP, data governance, auditability) throughout the sales process - Act as the voice of the customer internally - informing product roadmap, agent design, and vertical-specific solutions - Maintain strong pipeline discipline, forecasting accuracy, and deal hygiene using Salesforce, Clari, and related tools - Operate effectively in a fast-paced, cross-functional environment with high ownership and attention to detail Ideally, You Will Have:</strong&g