Perplexity

PERPLEXITY API PLATFORM Perplexity innovates at the frontier of AI infrastructure, search, and orchestration to serve the world's most discerning users. The Perplexity API Platform brings our technology to the world's most discerning developers. From exabyte-scale knowledge indexes to codegen-first agent runtimes, the building blocks behind Perplexity's applications are some of the most battle-tested AI systems in the industry. We believe these same building blocks can and should power the aspirations of builders everywhere. It's one thing to solve planet-scale retrieval, long-horizon orchestration, and other foundational AI challenges within a single product ecosystem. The true measure of success is to turn those solutions into elegant APIs that delight developers and agents alike. Our API Platform delivers frontier intelligence to thousands of customers: startups, trillion-dollar enterprises, U.S. and allied governments, and everyone in between. We've achieved incredible scale, yet we're just getting started. Join us to build tools for curious minds. ABOUT THIS ROLE Perplexity is seeking a strong technical leader to steer the API Platform engineering team through a rapid period of growth. Our company builds technology that reshapes how people search, reason, and interact with the world around them. Week after week, we observe increasing demand for programmatic interfaces to that technology. The API Platform engineering team is charged with designing, implementing, and scaling these interfaces. You and your team will work on an eclectic portfolio spanning distributed systems, performance optimization, agent orchestration, and frontier topics that often change with each passing month. Throughout this work, you'll prioritize great developer and agent experience alike. You'll also define technical strategy for how we scale to meet compounding growth exponentials (number of customers, agents per customer, compute/retrieval per agent, etc.). This role is ideal for seasoned engineering managers who are unusually passionate about providing the world with programmatic access to the building blocks of frontier intelligence. KEY RESPONSIBILITIES - Provide both technical and team leadership across multiple layers of our rapidly growing API business. - Design, build, and operate mission-critical APIs that provide our customers the building blocks for frontier intelligence. - Continually reimagine the customer needs of tomorrow (and the architectures to serve those needs), while faithfully serving the customer workloads of today. - Drive product reliability, code quality, AI evaluation, testing, and maintenance for the broader team. - Oversee hiring, onboarding, and mentorship for a rapidly growing team; develop rigorous interview pipelines and work closely with recruiting to source candidates. - Collaborate across teams to incorporate novel frontier capabilities into the API Platform and improve existing capabilities for API customer needs. - Track and ensure progress toward top-line business goals, in close coordination with engineering and business executives. QUALIFICATIONS - Entrepreneurial attitude; able and eager to run more than just engineering. - Proficiency in Python (bonus points for Go and/or Rust). - Strong understanding of high-traffic API design: schema evolution & versioning, idempotency, authentication patterns, rate limiting, and performance tuning. - Experience with modern AI APIs (including latency tuning, streaming, model orchestration, emerging technical standards) is a strong plus. - Strong customer empathy and product sense, ensuring the APIs you build are ergonomic, well-documented, and easy to adopt for developers and agents alike. - Strong organizational skills for managing and delivering parallel technical projects; ability to guide highly-opinionated teams in making sound tradeoffs and prioritization decisions is critical. - Experience managing engineering teams, including recruiting, growing, and retaining h

Perplexity is an AI-powered answer engine used to solve billions of queries every month. We build accurate, trustworthy AI that powers decision-making for curious people and organizations worldwide. We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary advocate for our Enterprise Pro customers, helping them maximize value, troubleshooting complex issues, and feeding their insights straight into future product development. RESPONSIBILITIES - Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in. - Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized. - Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions. - Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations. - Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster. - Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date. - Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements. - Participate in an on-call rotation—including some holidays or weekends—to guarantee timely global coverage. REQUIREMENTS - Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments. - Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs, etc.). - Ability to translate complex technical concepts—APIs, SSO/SAML, cloud integrations—into clear, actionable guidance for non-technical stakeholders. - Demonstrated strength in critical thinking, rapid context-switching, and ruthless prioritization when juggling multiple escalations1 https://openai.com/careers/ai-technical-support-specialist/. - Proficiency with modern support platforms (Intercom, Zendesk, Jira) and basic data-analysis tools (e.g., SQL, Looker, Snowflake). - Exceptional written and spoken English; business-level fluency in at least one additional language such as Spanish, French, or German is strongly preferred. - Passion for continuous learning, high ownership, and a “do-what-it-takes” mindset in ambiguous situations. BONUS POINTS - Prior experience supporting AI, search, or knowledge-management products. - Familiarity with payment platforms (Stripe), enterprise identity (SSO/OAuth), and API integrations. - Knowledge of enterprise cloud-storage ecosystems (Google Drive, SharePoint, Dropbox) and data-governance best practices. WHY PERPLEXITY? - Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support - Velocity & Ownership – Ship improvements quickly in a culture that values curiosity, speed, and quality - Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world's most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month—a number that's growing rapidly for one simple reason: everyone can be curious. ABOUT THE ROLE Perplexity is building the AI platform for professional legal work: Perplexity Computer, our agentic platform that navigates tools, completes multi-step workflows, and connects to the case law, statutes, filings, contracts, and internal documents that legal professionals already rely on, and our API Platform, which powers search, retrieval, and automation across structured and unstructured legal data. At the center of this is our Applied AI / Forward Deployed motion: we work closely with law firms and in-house legal teams to distill their core legal processes and embed them into bespoke solutions built on our platform. That means sitting with partners, associates, and counsel to understand how they research, review, draft, and advise, then translating those workflows into custom skills, agents, and connector configurations that run inside their daily process—and feeding what we learn back into the product so it compounds across customers. As an AI Strategist on our Applied AI team focused on the legal vertical, you are the subject matter expert who makes this real for legal professionals. This is a commercial and sales engineering role: you will own strategic customer engagements end to end—leading discovery, defining what to build, demonstrating frontier capabilities against real legal workflows, and driving deployments from first conversation through production and expansion. You are part customer owner, part product strategist, part sales engineer—fluent in both the language of the practice group and the language of the platform. RESPONSIBILITIES OWN STRATEGIC LEGAL ENGAGEMENTS - Lead discovery with law firms and in-house legal departments: what matters to the practice, what problems they are solving, and which workflows are worth automating - Define scope—what is the right thing to build—and own success metrics, pilot design, and commercial structure - Drive deployment and rollout across practice groups and legal departments, with real revenue responsibility alongside Sales BE THE DEMO AND TECHNICAL PROOF ENGINE - Build and deliver compelling, workflow-specific demonstrations: legal research, contract review and analysis, due diligence, drafting, deposition and discovery summarization, regulatory monitoring - Prototype workflows, skills, and connector configurations hands-on in Perplexity Computer and the API Platform to prove value in the customer's own use cases - Run pilots and evaluations that hold up to scrutiny from skeptical partners and general counsel BRING DOMAIN JUDGMENT TO THE PRODUCT - Translate how practice groups, legal departments, and legal ops teams actually work into product, connector, and data-partnership priorities - Assess whether we have the right research, contract, docket, and document-management integrations to serve each legal segment—and drive the roadmap where we do not - Codify repeatable engagement patterns: discovery templates, practice-specific reference workflows, demo libraries, and deployment playbooks OPERATE AS THE COMMERCIAL LEAD - Own senior relationships with partners, general counsel, and legal-innovation leaders; move engagements through qualification, scoping, proposal, pricing, legal, and close - Create urgency, write crisp follow-u

Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world's most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month—a number that's growing rapidly for one simple reason: everyone can be curious. ABOUT THE ROLE Perplexity is building the AI platform for professional finance: Perplexity Computer, our agentic platform that navigates tools, completes multi-step workflows, and connects to the market data, filings, transcripts, and research that investment professionals already rely on, and our API Platform, which powers search, retrieval, and automation across structured and unstructured financial data. At the center of this is our Applied AI / Forward Deployed motion: we work closely with buyside firms—hedge funds, private equity, and asset managers—to distill their core investment processes and embed them into bespoke solutions built on our platform. That means sitting with analysts and PMs to understand how they screen, diligence, monitor, and decide, then translating those workflows into custom skills, agents, and connector configurations that run inside their daily process—and feeding what we learn back into the product so it compounds across customers. As an AI Strategist on our Applied AI team focused on financial services, you are the subject matter expert who makes this real for investment professionals. This is a commercial and sales engineering role: you will own strategic customer engagements end to end—leading discovery, defining what to build, demonstrating frontier capabilities against real investment workflows, and driving deployments from first conversation through production and expansion. You are part customer owner, part product strategist, part sales engineer—fluent in both the language of the deal team and the language of the platform. RESPONSIBILITIES OWN STRATEGIC FINANCIAL-SERVICES ENGAGEMENTS - Lead discovery with banks, PE firms, hedge funds, and asset managers: what matters to the investment team, what problems they are solving, and which workflows are worth automating - Define scope—what is the right thing to build—and own success metrics, pilot design, and commercial structure - Drive deployment and rollout across front-office teams, with real revenue responsibility alongside Sales BE THE DEMO AND TECHNICAL PROOF ENGINE - Build and deliver compelling, workflow-specific demonstrations: screening, comps, diligence, earnings analysis, research synthesis, portfolio monitoring - Prototype workflows, skills, and connector configurations hands-on in Perplexity Computer and the API Platform to prove value in the customer's own use cases - Run pilots and evaluations that hold up to scrutiny from skeptical analysts and PMs BRING DOMAIN JUDGMENT TO THE PRODUCT - Translate how deal teams, research desks, and portfolio managers actually work into product, connector, and data-partnership priorities - Assess whether we have the right market data, filings, transcripts, and research integrations to serve each finance sub-vertical—and drive the roadmap where we do not - Codify repeatable engagement patterns: discovery templates, finance-specific reference workflows, demo libraries, and deployment playbooks OPERATE AS THE COMMERCIAL LEAD - Own senior relationships with investment professionals and technology leaders; move engagements through qualification, scoping, proposal, pricing, legal, and close - Create urgency, write crisp follow-ups, and know when to push and when to wait Q